Version 1.0 · Effective October 18, 2026 · Last updated October 18, 2026
Purchases on NidoFit are final and non-refundable to the fullest extent permitted by applicable law (§1). If you were charged incorrectly, more than once or without authorization, contact us — all payments are subject to verification and review (§7).
Sign in to report a payment issueNidoFit ("NidoFit," "we," "our," or "us") provides fitness-related services, subscriptions, business listings, gym management tools, gym access passes, promotional services, and marketplace features.
This No Refund & Cancellation Policy applies to purchases made through the NidoFit website, mobile application, and other official NidoFit platforms.
All purchases are final and non-refundable to the fullest extent permitted by applicable law. By completing a purchase, you acknowledge and agree to this Policy and the applicable terms displayed before payment.
Except where a refund is required by applicable law, or where NidoFit expressly agrees otherwise in writing, payments made to NidoFit are non-refundable.
This policy applies regardless of whether a customer has fully used, partially used, or not used a purchased service or feature.
The following circumstances do not, by themselves, qualify a customer for a refund:
Nothing in this section removes any refund or cancellation right that cannot legally be excluded.
NidoFit may offer monthly, annual, or other recurring subscription plans to gyms, trainers, coaches, and other users.
Subscription payments are non-refundable once charged, to the fullest extent permitted by law.
This includes initial subscription payments, renewal payments, plan upgrades, and other recurring fees.
Users may cancel their subscriptions through their account settings where available, or by contacting NidoFit Support.
Unless otherwise stated in the applicable plan terms or required by law:
Cancellation does not automatically delete the user's account, business profile, or other platform information.
Where a free trial converts into a paid subscription, the renewal price and billing date will be disclosed before activation.
Users must cancel before the disclosed renewal time to avoid the next charge, subject to applicable law.
Once a promotional or subscription payment has been processed, it is non-refundable except where a refund is legally required or NidoFit agrees otherwise in writing.
Payments for NidoFit Pass purchases, gym-access packages, and eligible booking products are non-refundable to the fullest extent permitted by law.
This applies to unused, partially used, expired, or activated passes, subject to mandatory consumer rights and the specific terms disclosed at purchase.
Customers are responsible for reviewing the participating gym, access restrictions, validity period, visit limits, booking requirements, and other conditions before purchasing a pass. If a gym becomes unavailable or a valid booking cannot be honoured, NidoFit will assess the situation and provide any remedy required by applicable law.
Products purchased through the NidoFit Gym Shop are subject to the applicable seller's terms and mandatory consumer-protection laws.
Change-of-mind returns and refunds are not offered unless the seller's published policy or applicable law provides otherwise.
Nothing in this Policy prevents a customer from receiving a legally required remedy for products that are defective, materially misdescribed, incorrect, or not delivered as agreed.
Customers should review the seller information, product description, delivery terms, warranty details, and return conditions before placing an order.
Payments for business profile upgrades, paid listings, advertisements, promotional placements, verification-related products, and similar services are non-refundable to the fullest extent permitted by law.
Purchasing these services does not guarantee a particular number of impressions, leads, enquiries, customers, sales, or revenue.
Once a promotional service has been delivered or its delivery period has started, a refund will not be provided unless required by law or expressly agreed by NidoFit in writing.
All payments are subject to verification and transaction review.
If you believe you have been charged incorrectly, charged more than once, or charged without authorization, contact NidoFit Support promptly.
This Policy does not remove any refund, correction, dispute, or chargeback rights available under applicable law or through your payment provider.
NidoFit aims to maintain reliable platform access but cannot guarantee uninterrupted or error-free operation at all times.
Temporary technical issues, maintenance, internet disruptions, or third-party service interruptions do not automatically entitle a customer to a refund, except where a refund or other remedy is required by law or the applicable service terms.
If a material failure prevents a paid service from being delivered as promised, contact NidoFit Support so the issue can be reviewed.
This Policy does not exclude or limit any consumer right or remedy that cannot legally be waived.
Where applicable law requires a refund, cancellation, payment correction, or other remedy, NidoFit or the responsible seller will comply with that legal requirement.
If a transaction is eligible for a legally required refund, the refund will normally be returned through the original payment method unless another method is agreed or required by law.
To cancel a subscription or report a payment issue:
Submitting a cancellation request does not automatically mean that a refund is approved.
NidoFit may update this Policy to reflect changes in its services, payment arrangements, or legal requirements.
The updated Policy will be published with a revised "Last Updated" date. Where required by law, NidoFit will notify users of material changes.
For questions about this Policy, cancellations, or payment issues, contact:
By completing a purchase on NidoFit, you acknowledge that you have had the opportunity to review the applicable pricing, billing terms, renewal conditions, and cancellation rules before payment.